ZoneTide provides scheduling, routing, and CRM software for mobile service businesses. This page explains what information we collect and how we handle it, in plain language.
1. What we collect
- Business account info: name, business name, email, phone, address, and industry.
- Crew info added by the business: names, contact info, and job and earnings data.
- End-customer info added by the business or through the customer portal: name, contact, service address, gate codes, notes, and booking history.
- Payment info, which is processed by Stripe. We don't store full card numbers.
- Usage and device data: pages visited, browser, and IP address.
- Voice assistant input if used: speech converted to text to answer questions.
2. How we use it
To run the service, schedule and route jobs, send reminders and review links on the business's behalf, provide support, process payments, improve the product, and prevent fraud.
3. Who we share it with
Service providers only: Stripe for payments, Google for email and maps, and the hosting and AI providers that power features. We share only what's needed to run the service. We never sell personal data.
4. Business customers' data
Businesses own their customer and crew data. ZoneTide processes it on their behalf.
5. Data retention
Data is kept while the account is active. After cancellation, we delete or export it on request.
6. Security
Data is encrypted in transit, and access is role-based: crews only see their own data, and gate codes are restricted to assigned techs.
7. Your choices
You can access, correct, export, or delete your data by emailing parker@zonetide.app. You can unsubscribe from marketing emails anytime.
8. Cookies
We use cookies for sign-in and basic analytics.
9. Children
ZoneTide is not intended for anyone under 18.
10. Changes to this policy
We'll post updates here and email account owners about major changes.
11. Contact
Email parker@zonetide.app with any questions.
Questions? Email parker@zonetide.app.