These terms apply when you use ZoneTide. They're written in plain language so there's no confusion about what we each agree to.
1. Agreement
Using ZoneTide means you agree to these terms.
2. The service
Subscription software for scheduling, routing, crew management, CRM, and a customer portal.
3. Accounts
You must provide accurate info and keep your login secure. You're responsible for your crew's and staff's use.
4. Free trial
30 days free. After the trial, the plan is $150/month unless canceled before the trial ends.
5. Billing
Billed monthly in advance through Stripe. Optional one-time add-ons (crew import, customer portal setup) are charged when purchased. Prices may change with 30 days' notice.
6. Cancellation
Cancel anytime from your account or by emailing parker@zonetide.app. Your access ends when you cancel, and billing stops at the end of the current billing period — you won't be charged again. Monthly fees and completed setup add-ons are non-refundable except where required by law.
7. Your data
You own your business, crew, and customer data. You're responsible for having permission to add your customers' info and to contact them through ZoneTide.
8. Acceptable use
No illegal use, spam, harassment, reverse engineering, or attempts to access other businesses' data.
9. Customer communications
Messages, reminders, and review requests sent through ZoneTide are sent on the business's behalf, and the business is responsible for their content and consent.
10. Availability
We aim for reliable service but don't guarantee it will be uninterrupted or error-free.
11. Limitation of liability
ZoneTide isn't liable for indirect or lost-profit damages. Total liability is limited to the fees paid in the last 3 months.
12. Termination
We may suspend accounts that break these terms or don't pay.
13. Changes to terms
We'll post updates and notify account owners of major changes.
14. Governing law
State of Texas.
15. Contact
Email parker@zonetide.app with any questions.
Questions? Email parker@zonetide.app.